Word-of-Mouth
To Increase Word-of-Mouth…Give ‘em Something to Talk About!
This is achieved only through outstanding service. Without it, the best prospecting skills in the world are worthless. Read the rest of this entry »
Turn a Client Complaint into Positive Word-of-Mouth, Part 2
It is amazing at how simple it can be (but not always easy...!) to turn a negative into a positive. It is all in how you choose to respond to a situation. Read the rest of this entry »
Turn a Client Complaint into Positive Word-of-Mouth, Part 1
No matter how hard you work to provide the best service for your client or employer, there will always be times when problems arise. How you respond to a complaint can help you turn a negative into a positive. Read the rest of this entry »
