Phone Skills
Are You a Hunter or a Farmer?
When it comes to sales professionals, a person is either a hunter or a farmer. The farmer will excel at servicing the needs of existing business, and keep the account going. But the hunter is focused solely on bringing in new business. Read the rest of this entry »
How Many Licks Does it Take?
How many "touches" does it take to get to the close of a sale? The world may never know. Read the rest of this entry »
Which Comes First…the Smile or the Dial?
When you speak to someone over the phone, the person on the other end can sense a “vibe” from you that is either positive or negative—and there is no neutral. Read the rest of this entry »
The Ball is Forever in Your Court. Don’t Drop It.
When it comes to our own challenges in overcoming CALL RELUCTANCE, this is a topic that just cannot get too much attention. Read the rest of this entry »
Boost Your Callback Rate in Three Steps
If you wait for a call back, you will wait forever. So whose call-back rate are we talking about? It’s yours. Read the rest of this entry »
Follow Up Until: the Art of Gentle Persistence
Sending a pre-approach letter is easy. What's hard is the follow up. If not the first time, try the TENTH! Read the rest of this entry »
